Refund policy

Last updated: October 10, 2026

This policy applies to purchases from Lurpes, operated by Lurpes INC.

1. Cancellations before and after shipment

Before shipment: You may cancel free of charge. We refund the merchandise payment, applicable tax, and any original shipping charge paid.

After shipment: For an eligible non-defective cancellation or change-of-mind return, a single return handling fee equal to 20% of the actual amount paid for the affected merchandise after discounts applies. Tax and original shipping charges are excluded from the fee calculation. This is a single return handling fee; no additional production or handling fee is charged. If a return is required, you are also responsible for the actual return shipping cost, which we will confirm before the return. Original shipping charges already paid are not refunded after shipment.

Email support@lurpes.com with your order number to request cancellation. Once an order has shipped, dispatch may not be stopped; we will confirm the authorized return arrangements. Do not refuse delivery or send goods back without contacting us first.

2. Return window and eligibility

Request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, unassembled, in its original condition, and in its original packaging, including protective crates and foam. Provide your order number or proof of purchase.

Custom-made items, clearance items, and items damaged during customer assembly are not eligible for change-of-mind returns after shipment. These exclusions do not prevent free cancellation before shipment and do not remove remedies for defective, damaged, or incorrect goods or rights under applicable law.

3. Return authorization, address, and cost

Contact us with your order number, the items to return, and the reason. Obtain return authorization and the designated return address before sending anything back. After your return request is approved, our support team will provide a return shipping label for you to download and print. Follow the authorized return instructions and use the provided label. For an eligible non-defective return, you are responsible for the actual return shipping cost, which we will confirm before the return. The company address in Wyoming is not the return destination.

The single 20% return handling fee described above applies to an eligible non-defective cancellation or return after shipment and is separate from the actual return shipping cost. We will confirm the actual return shipping cost, return arrangements, and refund calculation before the return. If Lurpes pays return shipping on your behalf, the confirmed actual cost may be deducted from your refund. Return shipping you have already paid directly will not be deducted again. Original shipping already paid remains non-refundable after shipment.

4. Damaged, defective, missing, or incorrect items

Inspect your delivery on arrival and contact us promptly, preferably within 7 calendar days, with photographs of the item, packaging, and shipping labels. We will assess the issue and arrange the appropriate remedy, such as parts, repair, replacement, or a refund. Shipping required for an approved remedy for an issue attributable to Lurpes, including required return shipping, is covered by Lurpes; the change-of-mind 20% return handling fee does not apply. This reporting request does not limit your rights under applicable law.

5. Refunds and exchanges

Returned goods are inspected within an estimated 3–7 calendar days after receipt. Approved refunds are processed to the original payment method within 14 calendar days after inspection. Shopify Payments refunds may take up to 10 business days after we issue the refund to be credited by your bank. Weekends, public holidays, or bank processing delays may extend the time. This bank posting period is separate from our inspection and refund processing times.

For an eligible non-defective return after shipment, the refund is the merchandise amount paid after discounts, plus any refundable tax for the returned merchandise, less the 20% return handling fee and, where Lurpes has paid it on your behalf, the actual return shipping cost confirmed before the return. Any return shipping cost you have already paid directly will not be deducted again. Original shipping already paid is not refunded. Before shipment, approved cancellations are refunded in full, including the original shipping paid and applicable tax, without waiting for a return inspection.

For an exchange, contact us first; an eligible return and a separate new order may be required.

6. Contact information

Lurpes is operated by Lurpes INC.

Legal entity: Lurpes INC
Email: support@lurpes.com
Phone: +1 (334) 820-0132
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

This company address is not a return destination. Contact us for return authorization and the correct return address before sending any item back.