Help & FAQs

Measure your room, doorways, and access route. Compare these measurements with the dimensions of the exact size option you plan to order. Allow space for seating, movement, and opening drawers or doors.

Review the selected size, finish, materials, and product specifications. Check what is included in the option you select. If anything is unclear, send us the product link before placing your order.

Lighting and screen settings can affect how a finish appears. Review the available product and variant images, and contact us if you need help choosing a finish.

Yes—send the product links, quantities, preferred sizes or finishes, delivery location, and project timeline through our For Business page.

Contact us with your order number and the email address used at checkout so we can identify your order and help with its status.

Our Shipping & Delivery Policy estimates 47–71 business days from the start of order processing: 5–15 business days for processing and production, followed by 42–56 business days for transportation and local U.S. delivery after shipment.

Business days are Monday through Friday, excluding weekends and applicable public holidays. Orders placed by 2:00 p.m. Pacific Time on a business day begin processing that day; orders placed after this cutoff or on a non-business day begin processing on the next business day. These are estimates, not guaranteed dates. Review the Shipping & Delivery Policy and contact us before ordering if you have a required delivery date.

Contact us as soon as possible with your order number for an order or address change; changes depend on the order status. Before shipment, cancellation is free and includes a refund of any original shipping paid. After shipment, an eligible non-defective cancellation or change-of-mind return carries a single return handling fee of 20% of the merchandise amount actually paid after discounts. For these non-defective returns or cancellations after shipment, the customer also pays the actual carrier cost of return shipping separately. No additional return handling fee is charged. Original shipping paid is not refunded after shipment. See our Returns & Refunds Policy.

Inspect your delivery and contact support@lurpes.com promptly, preferably within 7 calendar days, with your order number and photos of the product, packaging, and shipping labels. Approved remedies for damaged, defective, or incorrect goods attributable to Lurpes are handled at our expense. This reporting request does not limit your rights under applicable law.

Free standard shipping is available on all orders to U.S. destinations supported at checkout. No minimum purchase is required. A physical delivery address is required; P.O. boxes and APO/FPO/DPO addresses are excluded.

Shipping is available to the U.S. regions supported at checkout, including Alaska, Hawaii, and U.S. territories. A physical address is required; P.O. boxes and APO/FPO/DPO addresses are not supported. Standard delivery is curbside or doorstep. The carrier contacts you by phone or email to schedule the delivery window once the item reaches the local hub.

The published policy provides a 30-calendar-day return window from delivery, subject to eligibility and exclusions. Contact support@lurpes.com with your order number and reason for the return. Obtain approval and confirm the correct return address before shipping anything back. Review the Returns & Refunds Policy.

Keep your receipt or proof of purchase and all original packaging, including protective crates and foam. The detailed return terms require items to be unused and unassembled. Custom-made and clearance items, and products damaged during customer assembly, are excluded. Confirm the eligibility of your item before arranging a return.

Our policy recommends returning the eligible item first and making a separate purchase once the return is accepted. Contact us before arranging a return.

Request an eligible return within 30 calendar days of delivery and contact support@lurpes.com for authorization and the correct return address. After shipment, non-defective cancellations/returns incur a single return handling fee of 20% of the merchandise amount actually paid after discounts; original shipping paid is not refunded. For these non-defective returns or cancellations after shipment, the customer also pays the actual carrier cost of return shipping separately. No additional return handling fee is charged. Inspection normally takes 3–7 calendar days after receipt, and approved refunds are processed within 14 calendar days after inspection. Before shipment, cancellation is free with a full refund including original shipping paid. See our Returns & Refunds Policy.

Shopify Payments refunds may take up to 10 business days after we issue the refund to be credited by your bank; weekends, public holidays, or bank delays may extend this time.

Follow the care instructions for the item’s materials and finish. See our Materials & Care page. Avoid using a cleaning product if you are unsure whether it is suitable for the surface.

Send your order number, product name, and photos of the parts or assembly step you need help with. For a missing part, include the part reference from the instructions if available.

Contact support@lurpes.com with your order number, product link, a description of the issue, and clear photos. Ask our team to confirm the coverage and terms for your exact item before relying on a warranty duration or remedy.